Contact information

KI COLLECTIVE, LDA
Comprehensive Customer Support & Official Contact Directory

Corporate Business Entity: KI COLLECTIVE, LDA
Official Headquarters Address: R. da Boavista 147, 2500-404 Carvalhal Benfeito, Portugal
Primary Customer Service Email: [email protected]
Authorized Online Storefront: 21yhbq-w3.myshopify.com
At KI COLLECTIVE, LDA (operating via 21yhbq-w3.myshopify.com), cultivating enduring client relationships and providing responsive, empathetic support is at
the core of our philosophy. Whether you require technical assistance regarding our high-efficiency portable power banks, need guidance on compatibility for our
shock-resistant protective cases, want to inquire about adjustable desktop phone stands, or have questions concerning order fulfillment, our dedicated support team
is here to assist you promptly.
1. DEDICATED SUPPORT CHANNELS & DEPARTMENT INQUIRIES
To ensure your inquiries are addressed with maximum efficiency and expert knowledge, we have established specialized support desks tailored to your specific
needs:
DEPARTMENT / SERVICE DESK

PRIMARY CONTACT
EMAIL

CORE RESPONSIBILITIES & SCOPE OF ASSISTANCE

General Customer Care [email protected] General store queries, product catalog information, account assistance, and general

feedback.

Order & Logistics Support [email protected] Shipment tracking updates, delivery delays, address modifications, and courier

coordination.

Returns & Warranty Claims [email protected] Defect reporting, replacement power banks, warranty validation, and return authorization.
Wholesale & Business
Partnerships [email protected] Bulk mobile accessory orders, corporate gifting, retail partnerships, and B2B inquiries.
2. OPERATIONAL HOURS & RESPONSE TIME COMMITMENT
Our customer service team operates during standard business hours in Portugal, ensuring diligent oversight of all incoming electronic correspondence:
Business Operating Days: Monday through Friday (excluding Portuguese national holidays and public observances).
Standard Operational Hours: 9:00 AM to 6:00 PM (Western European Time / Greenwich Mean Time).
Guaranteed Response Window: We strive to review and respond to all customer inquiries within 24 to 48 business hours. Emails received over the weekend or
on public holidays will be prioritized on the next official business day.
3. OFFICIAL PHYSICAL HEADQUARTERS & CORRESPONDENCE ADDRESS
For formal legal notices, business correspondence, administrative documentation, or authorized returns sent via postal carriers, please direct your mail to our
registered corporate headquarters in Portugal:
KI COLLECTIVE, LDA
R. da Boavista 147
2500-404 Carvalhal Benfeito
Portugal
Please note: To ensure swift processing, please contact our support desk via email prior to shipping any physical items back to our headquarters.
4. TIPS FOR FASTER SUPPORT RESOLUTION
When reaching out to our support team at [email protected], including key details in your initial message will help us resolve your inquiry much
faster:
Order Number: Always quote your Shopify order number (e.g., #1001) if your inquiry relates to an existing purchase.
Visual Documentation: For damaged protective cases, defective power banks, or incorrect items, attaching clear photos or short video clips accelerates the
evaluation process.
Clear Subject Line: Use a descriptive subject line (e.g., "Tracking Inquiry - Order #1001" or "Power Bank Warranty Claim").
We Are Here to Help!
Your satisfaction is our utmost priority. Do not hesitate to contact our team anytime at [email protected].
Registered Headquarters: R. da Boavista 147, 2500-404 Carvalhal Benfeito, Portugal | Storefront: 21yhbq-w3.myshopify.com