Shipping policy

KI COLLECTIVE, LDA
Comprehensive Global Shipping & Logistics Policy

Merchant Business Entity: KI COLLECTIVE, LDA
Registered Operational Headquarters: R. da Boavista 147, 2500-404 Carvalhal Benfeito, Portugal
Official Logistics Inquiries Email: [email protected]
Authorized E-Commerce Storefront: 21yhbq-w3.myshopify.com
At KI COLLECTIVE, LDA (operating via 21yhbq-w3.myshopify.com), we take immense pride in delivering precision mobile accessories—ranging from durable
phone stands and shock-absorbent protective cases to high-capacity portable power banks—right to your doorstep. This Shipping Policy details our order
processing protocols, international freight timelines, lithium battery transport compliance, customs procedures, and tracking guidance. By placing an order with us,
you agree to the fulfillment terms outlined below.
1. ORDER PROCESSING, HANDLING & VERIFICATION
All orders placed on our store undergo a rigorous quality assurance and dispatch preparation protocol prior to carrier handover:
Processing Window: Standard orders are typically processed and prepared for shipment within 1 to 3 business days (excluding weekends and Portuguese
national holidays).
Specialized Item Checking: Portable power banks undergo rigorous electronic safety testing and specialized packaging compliance checks to comply with
international hazardous materials transit guidelines.
Order Confirmation & Tracking: Once your package is dispatched from our fulfillment hub, you will receive an automatic email notification containing your
tracking number and carrier portal link.
2. SHIPPING ZONES, ESTIMATED DELIVERY TIMELINES & RATES
We partner with premier global courier networks to ensure swift, secure delivery of your mobile accessories across domestic and international destinations.
DESTINATION REGION

ESTIMATED TRANSIT
TIME

PRIMARY CARRIER
PARTNERS

SPECIAL CATEGORY NOTES (POWER
BANKS / CASES)

Domestic (Portugal & Iberian Peninsula) 2 – 4 Business Days CTT Express, DPD Portugal Standard ground shipping; full battery transit

clearance.

European Union (EU Member States) 4 – 7 Business Days

DHL Express, UPS Europe,
GLS

Full compliance with EU lithium battery transport
directives.

International & Worldwide (North America,
APAC, etc.) 8 – 15 Business Days

FedEx, EMS Global,
YunExpress

Subject to air freight safety regulations for
portable power banks.
3. SPECIAL LOGISTICS GUIDELINES FOR PORTABLE POWER BANKS (LITHIUM BATTERIES)
Due to strict international aviation security and dangerous goods regulations (IATA Dangerous Goods Regulations), portable power banks require specialized
handling:
Battery Transport Restrictions: Power banks contain lithium-ion cells and cannot always be shipped via express air freight lanes if destination countries
mandate ground-only transit. This may extend delivery times for overseas orders containing power banks.
Packaging Compliance: All power banks are securely packed in fire-retardant, shock-proof boxing with clear regulatory hazard labeling to ensure safe transit
without damaging internal circuitry or casings.
4. CUSTOMS, DUTIES, IMPORT TAXES & CLEARANCE PROCEDURES
For international shipments outside the European Union, parcels may be subject to local import duties, customs tariffs, and value-added taxes (VAT) levied by the
destination country's customs authority:
Customer Responsibility: Recipients are fully responsible for paying any applicable customs clearance fees, import duties, or local taxes. KI COLLECTIVE, LDA
is not responsible for delays caused by customs inspection holds, incomplete recipient documentation, or unpaid clearance dues.
5. SHIPMENT DELAYS, LOST PARCELS & ADDRESS ACCURACY
While we strive to meet all estimated delivery windows, unforeseen logistical bottlenecks (such as severe weather, peak holiday shopping surges, or customs
backlogs) may occasionally occur. Furthermore, customers must ensure absolute accuracy when inputting shipping addresses; we are not liable for packages sent to
incorrectly provided delivery addresses.
Need Logistics Support or Tracking Assistance?
If your tracking status has not updated or your package is delayed, please contact our logistics desk at [email protected].
Registered Headquarters: R. da Boavista 147, 2500-404 Carvalhal Benfeito, Portugal | Storefront: 21yhbq-w3.myshopify.com